Frequently Asked Questions

  1. What is the Early Learning Gateway?

    The Early Learning Gateway is an online platform to improve access to early learning and child care in Newfoundland and Labrador.

    The Early Learning Gateway consists of a parent portal for parents/guardians, a service portal for regulated child care services and a ECE portal for Early Childhood Educators (ECE).

    New features will be added in the near future to further support access to high-quality, affordable, and inclusive early learning and child care in the province.

  2. What is the Early Learning Gateway ECE Portal?

    The ECE Portal in the Early Learning Gateway provides ECEs the ability to:

    • register as a substitute ECE to showcase their certifications and availability for regulated child care services looking for support
    • edit their profile details
    • disable the visibility of their profile if unavailable for work

    All ECE registrations will be reviewed and approved by AECENL. Once approved, the ECE profile will be added to the list of ECE substitutes for regulated child care services. This streamlined process connects ECEs seeking part-time work with regulated child care centers that need support, promoting flexibility and continuity in early childhood education.

  3. Who can register as a Substitute ECE in the Early Learning Gateway?

    ECEs who hold a Child Care Services Certification (CCS) can register as an ECE substitute through the Early Learning Gateway. When an ECE completes registration, it is submitted to AECENL for review and approval.

    Information on Child Care Services Certification

  4. How do I create an ECE profile in the Early Learning Gateway?

    Guidance on how to access the Early Learning Gateway ECE Portal.

  5. How do I register as a substitute ECE in the Early Learning Gateway?

    Guidance on how to register as a substitute ECE in the Early Learning Gateway.

  6. I registered as a substitute ECE in the Early Learning Gateway. What is the approval process for my registration?

    When you complete your registration as a substitute ECE, it is submitted to AECENL for review and approval.

    • If approved, your profile status will be updated as ‘AECENL Approved’. Regulated child care services will see your name on the list of ECE substitutes. Please note: The child care service will verify requirements and any supporting documents with you and will use their existing hiring practices prior to confirming work in the child care service.
    • If rejected, your profile status will be updated as ‘AECENL Rejected’. AECENL reviews your certification number and highest level of education ; if you find any errors, you can update the information and resubmit for approval.

    Guidance on how to use the Early Learning Gateway ECE Portal.

  7. I registered as a substitute ECE in the Early Learning Gateway. How can I check the status of my registration?

    Guidance on how to view your ECE Registration in the Early Learning Gateway.

  8. How can I update my ECE profile?

    Guidance on how to update an ECE profile in the Early Learning Gateway.

  9. I am registered as a substitute ECE, and I am no longer available to work. How can I update my profile to remove myself from the ECE substitute list?

    If you are no longer available to work as an ECE substitute, you can update your ECE registration to remove yourself from the list of available substitutes for regulated child care services. Keeping your availability up to date ensures that regulated child care services have accurate information when looking for substitutes.

    Guidance on how to view and edit your ECE Registration in the Early Learning Gateway.

  10. How will I be contacted if a regulated child care service is looking for an ECE substitute?

    The child care service will contact your email or phone number listed on your ECE profile. To ensure they have your current contact details, log into the Early Learning Gateway ECE Portal, click on your name in top right corner, select ‘Profile’ and add or update your contact information.

    Please note: The child care service will verify requirements and any supporting documents with you and will use their existing hiring practices prior to confirming work in the child care service.

  11. Is there training material for the Early Learning Gateway ECE Portal?

    Guidance on how to use the Early Learning Gateway ECE Portal.

  12. Is information contained in the Early Learning Gateway safe and secure?

    The Government of Newfoundland and Labrador is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure, or disposal. Security measures are integrated into the design, implementation, and daily operating practices as part of the Provincial Government’s ongoing commitment to protecting your personal information.

  13. Who can I contact for help with the Early Learning Gateway?

    Please see below support contacts for the Early Learning Gateway:

     

    Early Learning Gateway Questions or Technical Support:

    Department of Education

    Email: elgateway@gov.nl.ca

     

    Early Learning Gateway Account (Child Care Services and ECEs):

    Department of Education

    Email: elgateway@gov.nl.ca

     

    MyGovNL Account (Parents/Guardians):

    MyGovNL – Contact us

     

    Department of Education Contacts:

    Contact – Education (gov.nl.ca)