What Is Grievance Mediation?

Grievance Mediation is a voluntary, informal process designed to address grievances which are still outstanding after the formalized grievance procedure is exhausted and prior to the matter proceeding to arbitration. A mediator assists labour and management to arrive at a satisfactory solution to an outstanding issue. The process, which involves the grievor, provides a forum for the parties to improve communications, increase cooperation and work together to find a mutually beneficial solution.

Why Choose Grievance Mediation?

Grievance Mediation is a successful way to solve problems in the workplace with a success rate of approximately 84%. It is conducted on a “without prejudice” basis and does not interfere with the parties right to proceed to arbitration. It also allows labour and management to successfully address a problem and fashion their own settlement rather than have a decision imposed upon them by a third party. Grievance Mediation is a cost-effective, timely and informal way to yield positive results.

How Does It Work?

Grievance Mediation’s primary goal is to resolve grievances between labour and management and to develop a positive labour relations environment. A mediator works with representatives of labour and management to help them understand their common goals and objectives. The mediator also provides leadership and assistance in acknowledging the parties different interests and concerns. Through joint participation and a cooperative effort by labour and management, constructive ideas are generated and positive solutions are found.

How Is It Structured?

Either management or labour can initiate the process by submitting a request for service. An informal meeting, which frequently includes the grievor, is chaired by the mediator. All parties are encouraged to speak freely to reach a compromise. Responsibility for enforcing the settlement rests with the parties.

What Are The Benefits?

Control: The parties control the process, discuss the issues and shape their settlement together, thereby improving workplace communications and cooperation.

Attitudes: Grievance Mediation helps the parties build and maintain a constructive working relationship and reach a better understanding of their respective roles.

Time: Grievance Mediation attempts to resolve issues as quickly as possible, thus eliminating costly time delays and ensuring improved morale and productivity.

Application Process/Inquiries

If your labour/management relationship encounters difficult circumstances that might benefit from neutral, third party assistance, consider participating in the Preventive Mediation Program.

Preventive Mediation Request Form

For more information, contact us at (709) 729-2711 or complete the request form. Completed form should be sent to the Labour Relations Division care of Amanda Brewin at amandabrewin@gov.nl.ca.