2002
Tourism, Culture and Recreation

Mary’s exceptional organizational skills, coupled with her intelligence, intuition and compassion, make her an outstanding public servant. As executive secretary to the deputy minister she leads by example in the nerve centre of the department. The variety of tasks she performs and her ability to deliver results are truly commendable.

Mary’s work is essential for the smooth running of the department. The credibility of the department, on any given day, on any given issue, can rise and fall depending on how the secretary to the deputy minister addresses that issue or deals with the people involved. Mary’s extraordinary memory, skillful tact and persuasion, and resolve combine to ensure that her responsibilities are always delivered at the highest level possible.

From the minute she arrives at work, to the time she leaves, Mary is dedicated to excellence. She is, without fail, dependable, efficient, unruffled, perfectly presented and uniformly polite to everyone with whom she deals, whether a panicked staff member, a rushed executive, or a disgruntled visitor. This consistency, even-handedness and superior service are touchstones of excellence.