2025
Office of the Chief Information Officer

Since joining the Customer Experience Team in 2021, Troy has demonstrated exceptional dedication by delivering high-quality, user-centric digital solutions that have positively impacted every resident visiting the Government of Newfoundland and Labrador website.

His work includes leading the development of critical websites such as Our Chapter, the provincial budget, emergency alerts, and the consolidated online services page. These projects required precision, confidentiality, and innovation.

Troy is known for his dependability and calm efficiency under tight deadlines, often working late hours to ensure success. He is also a dedicated mentor, generously sharing his expertise with junior team members and fostering a supportive, knowledge-driven environment. His patience and willingness to support others have significantly impacted his team’s development and ability to deliver to clients.

In addition to his professional excellence, Troy has built strong working relationships within his team and the many clients supported by the Office of the Chief Information Officer. He has a remarkable ability to understand client needs and develop innovative, user-centric solutions that prioritize accessibility.

Troy’s commitment to accessibility, client-focused design, and teamwork has improved service delivery and user experience across government websites.