In light of ongoing efforts to contain the spread of COVID-19 and the move to Alert Level 5, Digital Government and Service NL has suspended counter service at the Motor Registration Division in Mount Pearl (MRD) and all Government Service Centres (GSC) throughout the province. This will be re-evaluated when the province moves to the next Alert Level.
Residents are asked to avail of Motor Registration Division services such as address changes, drivers’ licence renewals, vehicle renewals and notice of sale which can be conducted online at www.MyGovNL.ca. Anyone requiring assistance completing a transaction on-line should call the number of their local office for assistance. The numbers are:
| Location | Number |
| Mount Pearl Main MRD Office | 1-877-636-6867 |
| Mount Pearl Main GSC Office | 709-729-3699 |
| Harbour Grace | 709-945-3120 |
| Clarenville | 709-466-4060 |
| Marystown | 709-279-0837 |
| Gander | 709-256-1420 |
| Grand Falls Windsor | 709-292-4210 |
| Stephenville | 709-643-8650 |
| Corner Brook | 709-637-2556 |
| Corner Brook (Electrical Permits) | 709-637-2369 |
| St. Anthony | 709-454-8833 |
| Happy Valley Goose Bay | 709-896-5428 |
| Labrador City | 709-944-5282 |
At this time, the need to update photo identification has also been temporarily suspended. If there is an urgent need for someone to travel and it is their first time being issued a photo identification card, in-person service will be available by appointment only. To access this service, clients are asked to call the Registrar of Motor Vehicles directly at 1-709-729-4175.
All in-person written and practical driver examinations are suspended until further notice. However, consideration will be given for any urgent requirements for commercial classes of licences. Anyone who has such a requirement for a commercial class of licence is asked to call the Registrar of Motor Vehicles directly at 1-709-729-4175.
For any Motor Registration Division services not currently available online, applications and supporting documents can be emailed to mrd@gov.nl.ca. If clients are unable to submit documentation via email, they can avail of drop boxes located at MRD and Government Service Centre locations throughout the province. All individuals availing of email transactions or utilizing drop boxes are asked to provide a phone number so they can be contacted to process payment and confirm information on their application.
Requests for electrical permits (both residential and commercial), renewal of electrical contractors’ certificates and the extension of electrical permits will be processed online only at this time. Residents requiring assistance completing requests or making payments online should call the number of their local office for assistance (listed above). Drop boxes can also be utilized for dropping off applications and documents. A phone number must be included for contact regarding payment processing and verification of information.
Residents requiring a birth certificate, marriage certificate or death certificate are asked to submit requests online. Anyone requiring assistance completing requests or making payments online should call Vital Statistics at 1-709-729-3308 or email vstats@gov.nl.ca for assistance. A drop box is also available for Vital Statistics applications and documents at the Mount Pearl location. Individuals utilizing email transactions or drop boxes are asked to provide a phone number for contact for processing payments and confirmation of application information.
Any resident availing of the drop box option is asked to not submit cash payments. A cheque or money order can be included. Clients can also indicate a credit card option for payment and include contact information for processing.
Residents are also encouraged to use other services available online. Available online services include:
Drivers and Vehicles
Electrical Applications
Only registered electrical contractors with a contractor registration number and a valid email address can submit Electrical Applications Online.
- Application to Renew Contractor Electrical Certificate
- Application for New Non-Commercial Electrical Permit
- Application for Electrical Permit Extension
- Application for New Commercial Electrical Permit
Environmental Protection
As a result of suspended counter service, there may be delays in receiving documents through regular mail service. Digital Government and Service NL apologizes for any inconvenience and asks for the public’s understanding and patience during its efforts to minimize further spread of COVID-19.
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Media contact
Krista Dalton
Digital Government and Service NL
709-729-4748, 685-6492
kristadalton@gov.nl.ca