The Department of Digital Government and Service NL continues to provide services to the public, both online and in person, and is working to minimize the effects of the postal disruption for customers.
In general, licences, permits and certificates are processed and delivered electronically via email, or through MyGovNL. Contact information for each service provided by the department is available online here.
MyGovNL makes it easier for residents to access the services they need online, and more than 300,000 residents use the services available through this portal.
Where possible, customers are encouraged to submit requests and applications via online licensing portals, email, fax or courier. Return correspondence, reports and documents will be delivered by email or fax.
Hard copies of documents, where required, may be available for pick-up at a local Government Service Centre or the appropriate departmental office, or may be delivered by courier if necessary. Customers should ask about available options for hard copies when initiating their transactions.
Specific information for services commonly used by the public:
Motor Registration
In-person counter service remains available, and many Motor Registration services are also available online on MyGovNL.
While the postal disruption is ongoing, receipts for driver’s licence and registration renewals, which can be presented in lieu of official documents while waiting for them to arrive by mail, are now valid for 60 days, instead of 30 days. In such cases, motorists are reminded to keep their most recent driver’s licence and vehicle registration documents along with the proof of the renewal in their vehicle.
If anything must be sent immediately, Motor Registration will arrange a courier.
Clients may contact Motor Registration Division by phone at 1-877-636-6867 or email at MRD@gov.nl.ca if they have questions.
Residential Tenancies
Nearly all Residential Tenancies applications are submitted by email, fax, or in-person and mediation is done via email or phone. Most hearings are done via teleconference and are not affected by the postal disruption. Any resulting orders can be issued in-person, via email, or sent by courier, if needed.
Vital Statistics
The Vital Statistics Division continues to receive applications online. These are being processed and held on file and customers may pick up documents at the Vital Statistics office on Smallwood Drive in Mount Pearl.
If someone outside St. John’s and the surrounding areas needs their certificate immediately, the Vital Statistics Office will arrange a courier.
It is recommended that customers contact Vital Statistics in advance to make arrangements if they choose to have someone pick up their documents on their behalf, as consent may be required.
Customers may contact Vital Statistics by phone at 709-729-3308 or via email at vstats@gov.nl.ca if they have questions.
Water Sample Results
Homeowners in the Avalon Region who have submitted water samples for analysis can access their results online by following the instructions on their information sheet.
Homeowners outside of the Avalon Region can make arrangements to receive results over the phone or by email, by calling their local Government Service Centre.
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